AIDET is an evidence based communication model that is aimed at achieving superior customer satisfaction, whether the customer is a patient, family member, or a co-worker.  AIDET provides the framework for not only proper communication but how it is delivered as well.  Everyone appreciates being treated with kindness and dignity as well as being continually informed as it pertains to the care plan of the patient.

AIDET stands for Acknowledge, Introduce, Duration, Explanation, and Thank You.

 

Acknowledge:  

  • Knock and ask permission prior to entering a patient’s room.
  • Greet the patient by name every time.
  • Put the patient at ease by listening to their concerns
  • Show a positive attitude by your words, voice tone, body posture (smile.)

 

Introduce:

  • Start by just telling or reminding the patient of your name.
  • Ask the patient to introduce you to their visitors (assessing their memory)
  • Ask permission from your patient to speak to them about their care plan with visitors present or else invite them to step outside for an estimated given duration.
  • Announce your title and what role you will be playing on the health care team.
  • Whenever possible write down contact information (when applicable.)

 

Duration:

  • Inform customer of wait times to see a doctor, conduct test, procedure, etc…
  • Provide times of service that you will be with the patient.  (Shift time, returning)
  • Let patients know how long each part of the process will take.

 

Explanation:

  • Review in detail the task, procedure, or test being performed and why they are necessary.
  • Confirm their understanding and ask them for their input as well as questions.
  • Explain next steps so they understand what is coming next and where they will be going.                        

 

Thank You:

  • Thank the patient for their cooperation in participating in their care
  • Make a kind remark like “It was a pleasure meeting you”, “I hope you are feeling better”
  • Ask if they have any further questions or concerns you may help them with
  • Thank the patient for allowing you to be part of their care.

 

 

CREATE YOUR OWN AIDET COMMUNICATION PLAN

 

Write down several points on how you can implement AIDET into your everyday routine whether in a clinical setting or administering health care at a facility.

 

A: Acknowledge – Desired outcome is to make a strong first impression, develop a bond with the patients, nurses,  staff etc.

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I: Introduce – Desired outcome is to make the client relaxed and reduce their anxiety.

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D: Duration – Desired outcome is to inform the patient/customer of expected time lines.

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E: Explanation – Desired outcome is to explain the care plan and listen to patients concerns.

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T: Thank You – Desired outcome is to have the customer (patient/staff nurse/ your clinical instructor) feel appreciated.

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Download AIDET Worksheet in .PDF Format

 

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